Terms of service
PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THE PLATFORM
Part A
1. Introduction
What's in these terms
1.1 These terms set out our and your obligations and responsibilities when using the Jus Global Platform, available at app.findyourjus.com (the Platform).
1.2 These terms are split into 4 parts:
Part A: which applies for anyone who uses the Platform;
Part B: which applies to anyone using the Platform as a “Customer”;
Part C: that applies to anyone when they are using the Platform as a “Service Provider”; and
Part D: which sets out the contract automatically generated between “Customer” and “Service Provider” when they agree with each other to receive and provide services via the Platform.
If you are a “Customer”, you are agreeing to and should read Part A, Part B and Part D. If you are a “Service Provider you are agreeing to and should read Part A, Part C and Part D
2. Who we are and how to contact us
2.1 The Platform is operated by Jus Global UK LTD (Jus Global,we, us, our). We are registered in England and Wales under company number 17258430 and have our registered office at 1 Bridge Terrace, Michaelstone-Y-Fedw, Cardiff, Wales, CF3 6YZ.
2.2 To contact us, please email hello@findyourjus.com
3. Who do these terms apply to
3.1 These terms, and any other relevant terms or policies that are referenced throughout, apply to anyone who uses the Platform. This includes individuals who advertise, request or receive services via the Platform (the Customer), individuals who perform, or advertise or apply to perform services via the Platform (the Service Provider), or any other person who accesses the Platform.
3.2 Our Platform is intended to be used by people residing in the United Kingdom (Permitted Territory). We do not represent that content available on or through the Platform is appropriate for use or available in other locations. By continuing to access, view or make use of our Platform and any related content and services, you hereby warrant and represent to us that you are located in the Permitted Territory. If you are not located in the Permitted Territory, you must immediately discontinue use of our Platform.
3.3 The Platform is only intended to be used by individuals that are at least 18 years old, we do not represent that the Platform or content available on or through the Platform is appropriate for use by anyone under the age of 18. You may not use or access the Platform if you are under the age of 18.
4. By using the Platform you accept these terms
4.1 By using the Platform, you confirm that:
a. you accept these terms and all policies referred to within the terms that are intended to apply to you, and that you agree to comply with them; and
b. your use of the Platform will at all times comply with all laws that apply to you or us, and that you will not use the Platform for any illegal, indecent or dishonest purpose,
c. if you do not agree to this, you must not use the Platform.
4.2 If you are a Customer or Service Provider, and allow another individual to access the Platform via your Account, you are responsible for ensuring that they agree to, and comply with these terms.
There are other terms that may apply to you
4.3 These terms refer to the following additional terms, which also apply to your use of the Platform:
a. Our Privacy Policy, which explains how we collect, use and store your personal data.
b. Our Cookie Policy [INSERT AS LINK TO COOKIE POLICY], which sets out information about the cookies on the Platform.
c. Our Community Guidelines, which sets out information about how you may use the Platform and interact with others.
We may make changes to these terms
4.4 We amend these terms from time to time. Every time you wish to use the Platform, please check these terms to ensure you understand the terms that apply at that time.
4.5 These terms were most recently updated on 1st July 2026 .
We may make changes to the Platform
4.6 We may update and change our Platform from time to time to reflect changes in the services we offer, or to reflect changes in the needs of our users. We will try to give you reasonable notice of any major change.
4.7 We do not guarantee that our Platform, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Platform for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
We may transfer this Agreement to someone else
4.8We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
5. Scope of the Platform services
Services
5.1 Through the Platform, we may allow (i) Customers to advertise their needs and requirements to receive certain services or to have such services to be completed for them, including the proposed fee for those services (Offered Services), and (ii) Service Providers to list their availability to complete certain services for a Customer, including their proposed fee for those services (Proposed Services), or (iii) Service Providers to propose to perform an Offered Service. Prior to any Offer Acceptance (as described below), Customer may modify the Offered Services, or Service Provider may modify the Proposed Services.
5.2 Through the Platform we may allow Customers and Service Providers to agree (Offer Acceptance) to receive and provide either Offered Services or Proposed Services (or any modification of the same (Agreed Services) for a specified amount (ServiceFee). Customer and Service Provider will communicate via the Platform to agree any necessary details or modifications in relation to the Agreed Services.
5.3 Following Offer Acceptance, a contract for the Agreed Services, a template of which is included in Part D (Service Contract) will be created and will apply to the Agreed Services as between the relevant Service Provider and Customer, and will be deemed to be accepted as between Service Provider and Customer. Service Provider and Customer may agree via the chat feature of the Platform, any minor modifications to the Service Contract in relation to the Agreed Services.
5.4 The Service Provider and Customer may agree to cancel the Agreed Services in accordance with the Service Contract (Service Cancellation). Such Service Cancellation must be cancelled via the Platform within 14 days of Offer Acceptance. In such circumstances any Service Fee paid by Customer in relation to the Agreed Services will be returned to Customer.
5.5 Either party may cancel the Agreed Services unilaterally. Any refund of the Service Fee as a result of such cancellation will be made in accordance with the Service Contract (as set out in Part D). Any cancellation by either party with less than 2 hours’ notice prior to the agreed time to perform the Agreed Services may result in an automatic review being generated by the Platform and posted to the profile of the cancelling party that indicates such short notice cancellation.
5.6 On completion of the Agreed Services by the Service Provider (Service Completion),Customer is required to confirm Service Completion via the Platform. Further, we recommend each of Customer and Service Provider record confirmation of Service Completion via the chat feature in the Platform
5.7 Following the completion of the Agreed Services, you have the option to rate the relevant Service Provider or Customer (as applicable). You agree that any such review will be truthful and made in accordance with our Community Guidelines.
5.8 We may remove any Offered Service or Proposed Service, or terminate any Agreed Service in circumstances where we consider that these may or do breach any of these terms or any of our policies (including our Community Guidelines).
5.9 In these terms where distinction is not required, we refer to any Proposed Service, Offered Service or Agreed Service as a Service.
Billing for Services
5.10 We use a third party payments processor in order to process all transactions made via the Platform. In arranging for the payment of any Subscription Fee, Service Fee or Booking Fee (collectively, the Fees), you agree to the terms of our third party payments processor.
5.11 Where Customer advertises an Offered Service, Customer is required to provide payment details, and a charge will automatically be made against Customer’s preferred payment method upon the posting of an Offered Service. Customer is required to have a nominated payment method in order to enter into any Offer Acceptance.
5.12 Once there is an Offer Acceptance of Agreed Services, the Service Fee, plus the applicable platform booking fee (Booking Fee), will be automatically charged against the Customer’s preferred payment method. The Service Fee and Booking Fee is held by our third party payment processor and will be released in accordance with clause 5.13.
5.13 The Booking Fee is released to us and the Service Fee is released to Service Provider on confirmation by Customer and Service Provider of the Service Completion. If no confirmation has been made within 15 days of the Offer Acceptance, and no Service Cancellation has been reported or other dispute raised in connection with the Agreed Services, the Service Fee will be automatically released.
5.14 Parties agree that we have no responsibility for the payment or release of any Fee. Credentials
5.15 Through the Platform, a Service Provider may be able to indicate the holding of certifications, licenses, insurance, completed trainings, rights to work or similar credentials (Credentials).
5.16 We do not verify these Credentials. We take no responsibility of the accuracy, authenticity or legitimacy of such Credentials, or any representations made in relation to or as a result of such Credentials.
Role of the Platform
5.17 Each Service Provider is an independent business owner, that provides services under its own name, or via its business name. The Platform does not contract, make available, employ or otherwise provide the Service Provider, and for the avoidance of doubt, Service Provider is not acting as an employee, agent, partner, representative or independent contractor on behalf of us.
5.18 Each party acknowledges and agrees that we do not have any responsibility or liability in relation to any completion of Agreed Services (including any quality of completion, or damage caused in relation to the performance of the Agreed Services), or advertisement of any Offered Services or Proposed Services. Further, all parties agree that we have no responsibility or liability in relation to any damage, loss, or harm caused as a result of the performance, or attempted performance of any Agreed Services. We make no representation or warranty on behalf of any Customer or Service Provider.
Your use of the Platform
5.19 Your use of the Platform must at all times be in compliance with law and these terms (including any other terms or policies referred to throughout which apply to you).
5.20 You may not use the Platform in any way that is harmful or damaging to us, yourself or others.
6. Account
6.1 When you sign up as a Customer or Service Provider, you are required to create a personalised account to access the Platform (Account). You must ensure that the information you provide in relation to your Account is accurate, and kept up to date.
6.2 In order to create an Account, you are required to verify your identity with our third party identity verification provider. For this purpose, you may be required to provide evidence of identification, home address, or other specific information. This information is processed directly by our third party identity verification provider, and is not collected by or processed by the Platform unless you separately provide it to us.
6.3 You must keep your account details safe, and you must treat your user identification, password, or any other piece of information that you are provided with or required to use as a part of our security procedures (Account Details), as confidential. You may not disclose this information to any third party.
6.4 We have the right to disable any Account, or Account Details, whether created by, chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms or any of our other policies or instructions.
6.5 If you know or suspect that anyone other than you knows your Account Details, you must promptly notify us at hello@findyourjus.com
7. Platform Content
Our content and how you may use material on our Platform
7.1 We are the owner or the licensee of all intellectual property rights in our Platform, and in the material published on it by us or on our behalf. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
7.2 You may print off one copy, and may download extracts, of any page(s) from the Platform for your personal use and you may draw the attention of others within your organisation to content posted on the Platform.
7.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
7.4 Our status (and that of any identified contributors) as the authors of content on the Platform must always be acknowledged (except where the content is user-generated).
7.5 You must not use any part of the content on the Platform for commercial purposes unless it is expressly permitted, or you have obtained a licence to do so from us or our licensors.
7.6 If you print off, copy, download, share or repost any part of the Platform in breach of these terms of service, your right to use the Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms of service).
Content you upload to our Platform
7.7 Whenever you use our Platform, including by making use of a feature on our Platform that allows you to create or upload content directly on our Platform, share content to our Platform, or to make contact with other users of our Platform, you must comply with the standards set out in our Community Guidelines.
7.8 You warrant that any contribution you make on the Platform complies with those standards set out in our Community Guidelines, that your contribution is true, accurate and that you have all rights and permissions to upload this, and you are liable to us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of this warranty.
7.9 We will consider any content you upload to our Platform to be non-confidential and not protected by any trade mark, patent or copyright ("non-proprietary"), that is, in the public domain. You own your content, but you are required to grant us and, if the circumstance requires, other users of our Platform, a limited licence to use, store and copy that content and to distribute and make it available to others. The rights you license to us are described in clause 7.13.
7.10 Subject to any applicable data protection laws, we also have the right to disclose your identity to anyone who is claiming that any content posted or uploaded by you to the Platform violates their intellectual property rights or their right to privacy.
7.11 We have the right to remove any content or post you make on or upload to the Platform if, in our opinion, it does not comply with these terms or our Community Guidelines.
7.12 If you wish to contact us in relation to content you have uploaded to the Platform and that we have taken down, please contact hello@findyourjus.com Rights you are giving us to use material you upload
7.13 When you upload or post content to our Platform, you grant us the following rights to use that content:
a. A worldwide, perpetual, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the Platform and other services that we provide, including to improve or modify the Platform or service and to promote or market the Platform or these services across different media.
b. A worldwide, non-exclusive, royalty-free, transferable licence for other users, partners or advertisers to use the content in accordance with the functionality of our Platform, to expire when the user deletes the content from our Platform.
User-generated content is not approved by us
7.14 Our Platform may include information and materials uploaded, posted or generated by other people who are using the Platform. This information and these materials have not been verified or approved by us. The views expressed by other users on the Platform do not represent our views or values.
Other content
7,15 The content on the Platform is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Platform.
7.16 Although we make reasonable efforts to update the information on the Platform that we upload, we make no representations, warranties or guarantees, whether express or implied, that the content on the Platform is accurate, complete or up to date.
7.18 We are not responsible for websites we or other users link to. Where the Platform contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
8. No text or data mining, or web scraping
8.1 You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to the Platform or any services provided via, or in relation to, the Platform for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):
a. Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the Platform or any data, content, information or services accessed via the same.
b. Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.
8.2 The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).
8.3 You shall not use, and we do not consent to the use of, the Platform, or any data published by, or contained in, or accessible via, the Platform or any services provided via, or in relation to, the Platform for the purposes of developing, training, fine-tuning or validating any AI system or model or for any purpose.
8.4 This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.
9. Rules about linking to the Platform
9.1 You may link to our Platform home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to the Platform in any website that is not owned by you. The Platform must not be framed on any other site, nor may you create a link to any part of the Platform other than the home page.
9.2 We reserve the right to withdraw linking permission without notice.
9.3 The website in which you are linking must comply in all respects with applicable law, our Community Guidelines and these terms.
9.4 If you wish to link to or make any use of content on the Platform other than that set out above, please contact hello@findyourjus.com
9.5 You may not use our brand or logo without our approval, unless they are part of material you are using as permitted under clauses 7.1 - 7.6.
10. Viruses and Platform security
10.1 While we endeavour to make our Platform as secure as possible, we do not guarantee that the Platform will be secure or free from bugs or viruses.
10.2 You are responsible for configuring your information technology, computer programs and platform to access the Platform. You should use your own virus protection software. We are not responsible for viruses
10.3 You must not misuse the Platform by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with the Platform or any part of it. You must not attempt to gain unauthorised access to the Platform, the server on which the Platform is stored or any server, computer or database connected to the Platform or any other equipment or network connected with the Platform. You must not interfere with, damage or disrupt any software used in the provision of the Platform or any equipment or network or software owned or used by any third party on which this site relies in any way. You must not attack the Platform via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Platform will cease immediately.
11. Our responsibility for loss or damage suffered by you
Whether you are a Customer of Service Provider:
11.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
11.2 In any other case, our liability will be limited to the greater of: (i) the Subscription Fees paid by you in (if you are a Service Provider) or any Booking Fee you have been charged (if you are a Customer), or (ii) £100.
11.3 For the avoidance of doubt, we are not liable to either a Service Provider or a Customer for the performance of any Agreed Services or any damage or harm caused in as a result of or during those Agreed Services.
If you are a Customer that is a business or a Service Provider:
11.4 We exclude all implied conditions, warranties, representations or other terms that may apply to the Platform or any content on it.
11.5 We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
a. use of, or inability to use, the Platform; or
b. use of or reliance on any content displayed on the Platform.
11.6 In particular, we will not be liable for:
a. loss of profits, sales, business, or revenue;
b. business interruption;
c. loss of anticipated savings;
d. loss of business opportunity, goodwill or reputation; or
e. any indirect or consequential loss or damage.
If you are a Customer that is a consumer:
11.7 We only provide the Platform to you for domestic and private use. You agree not to use the Platform for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11.8 If the Platform is defective and damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place appropriate security measures as detailed in these terms.
12. How We May Use Your Personal Information
12.1 We will only use your personal information as set out in our Privacy Policy.
13. Disputes
13.1 Please note that these terms of service, their subject matter and their formation, are governed by English law. We and you agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
Disputes between users
13.2 If any dispute arises between users, including in relation to the performance of any Agreed Service or payment of Service Fees, we encourage you to try to cooperate and resolve this dispute amicably through informational means. For this purpose, you agree that we may share your information with other users who require it in order to try to resolve any dispute provided that we do so in accordance with all applicable privacy law.
13.3 If we provide any information to you about another user for the purpose of resolving a dispute, you agree that you may not use this information for any purpose other than to resolve this dispute. You agree that you are responsible and liable to us for any cost, damages, loss or liability that we suffer as a result of your use of this information for any other purpose.
13.4 We may elect to assist in resolving any dispute between users if a user refers that dispute to us. In such circumstances, you are required to fully cooperate with us, and provide any information that we require to assist with resolving this dispute.
13.5 Where we elect to assist in resolving a dispute between users, any determination that we make is final. Based on any such determination, we may direct our third party payment processor to release payment accordingly.
13.6 We may refer you to, or recommend that you seek to resolve the dispute through, a third party, including a dispute resolution provider. In such circumstances, you (and the other user you are in dispute with) are responsible for all costs incurred, or that may arise, in connection with your use of this third party dispute resolution provider.
Complaints against us
13.7 If you have any questions, or would like to complain about us or the Platform, please contact us on hello@findyourjus.com
Part B
Customer Specific Terms
1. Arrangement of Service
1.1 You must ensure that all information that you provide via the Platform or to Service Provider in connection with a Service is truthful and accurate. You must not mislead Service Provider or misrepresent the requirements of the Service.
1.2 You may arrange for Services to be performed by a Service Provider on behalf of another individual, however, in such circumstances you remain responsible as the Customer in connection with those Services.
2. Provider Credential
2.1 Service Provider may indicate that it holds certain certifications, licences, insurance, completed trainings, rights to work or similar credentials (Credentials).
2.2 While our terms with the Service Provider require that they must be honest when representing that they hold any Credential, we have no responsibility or liability over such representation or the Credential.
2.3 We recommend that you verify directly that the Service Provider actually holds any Credential that you are relying on in relation to any Agreed Service. We note in particular that we strongly recommend that you confirm and verify the insurance that the Service Provider holds.
2.4 Where a Service Provider has completed a Training through our Platform, the indication of having completed this Training is not an indication that this Service Provider holds a verified qualification, or that they are guaranteed to be proficient in these skills, rather that the Service Provider can demonstrated that they have completed the specific Training to a competent level.
Part C
Service Provider Specific Terms
1. Account
1.1 In creating an Account (and as might be otherwise required through your use of the Platform), in addition to the requirement set out in Part A, you are required to complete a DBS check, and verify your right to work. We use a third party to complete these checks. Information that you provide in connection with these checks may be uploaded to, or processed through the Platform, however we do not use this information for any purpose other than to allow the relevant third party to complete these checks. As a result of these checks, we are simply notified if these have been passed or failed.
1.2 In order to receive any Service Fee, you must also provide certain information to our payments processor in order to allow the Service Fee to be released to you.
Subscription
1.3 To provide any services via the Platform to any Customer, you are required to subscribe as a Service Provider on a monthly basis (Subscription). You are required to pay the appropriate subscription fee in order to create an account via the Platform (Subscription Fee). The applicable Subscription Fee and any conditions in relation to this (including any minimum subscription periods that may apply) are available to view through your Account.
1.4 All Subscription Fees are non-refundable.
1.5 Subject to the completion of any minimum subscription period that you have agreed to, you may terminate your Subscription with at least 30 days notice to us. For the avoidance of doubt, any Subscription Fee due during the 30 day notice period is required to be paid in full, and will not be pro-rated or refunded.
1.6 We have the right to make changes to the Subscription Fee at any time. However, where we increase the Subscription Fee, we will give you an option to terminate your subscription if you do not agree to this increase
2. Arrangement of Services
Agreeing Services
2.1 In agreeing to perform any Service for a Customer you must ensure that all information that you provide via the Platform or to Customer directly in connection with the Service, and your ability to perform the Service is truthful and accurate. You must not mislead or misrepresent Customer, including as may relate to your skill, ability, capacity or experience in connection with the completion of any Service.
Confirmation of Credentials
2.2 Via the Platform you are able to indicate that you hold certain certifications, licences, insurance, completed trainings, rights to work or similar credentials (Credentials). Where you indicate that you hold any such Credential, you guarantee to both us and the Customer that you do legitimately hold these Credentials.
2.3 You may not mislead, dishonestly or fraudulently represent or indicate that you hold any Credentials that you do not actually hold.
Insurance
2.4 As a condition to you holding and maintaining a Subscription as a Service Provider, and to perform your Services for any Customer, you must hold and maintain valid and appropriate insurance. By holding and maintaining a Subscription and performing any Service, you guarantee to us, and to the relevant Customer, that you hold valid and appropriate insurance.
2.5 Via the Platform, we may partner with third party insurance providers to assist in streamlining your access to obtaining appropriate insurance. However we are in no way associated with the provision of insurance by those third parties or any specific policy, and for the avoidance of doubt, receive no commercial benefit as a result of you obtaining insurance with these third parties.
Trainings
2.6 We make certain trainings available to Service Providers via the Platform in order to encourage these users to improve their skills and understandings in relevant areas (Training). In certain circumstances we may strongly encourage or require you to complete certain Trainings in order to offer or provide certain Services.
2.7 We may make certain Trainings available to you as a part of your Subscription, or at additional cost.
2.8 Your completion of any Training is not an indication of you holding any certification, licence or similar in connection to any particular skill, rather that you have demonstrated that you have completed the relevant Training to a competent level. You must not represent the completion of the Training for any other purpose.
2.9 You must not dishonestly represent or mislead us or a Customer that you have completed any training that you have not completed.
Part D – Template Services Contract
1. Commencement Date and Term
1.1 The Services Contract is entered into between Service Provider and Customer on the date of an Offer Acceptance in relation to the applicable Agreed Service, and will continue until terminated in accordance with clause 8.
1.2 Unless otherwise defined, capitalised terms in this Service Contract have the meaning given to them in the Jus Global Platform terms.
2. Services
2.1 Service Provider will perform the Agreed Services at the time and location agreed with Customer via the Platform. Customer will ensure that Service Provider has appropriate permissions and rights to access to the location at the relevant time in order to perform the Agreed Services.
2.2 Service Provider will perform the Agreed Services with reasonable skill and care.
2.3 Service Provider acknowledges that Customer may have selected Service Provider to perform the Agreed Services based on the profile and Credentials made available on the Platform. As such, Service Provider will not subcontract or delegate the performance of any part of the Agreed Service to any third party without Customer’s consent. If Customer does consent to our subcontracting or delegation of the Agreed Services or any part of the same to a third party, Service Provider will remain responsible and liable for any acts or omissions of the relevant subcontractor or delegation as if those acts or omissions had been made by Service Provider.
2.4 Customer will not be entitled to a refund if Service Provider is unable to complete the Agreed Service as a result of Customer’s failure to provide accurate and truthful information regarding access to the location or other preparatory information.
2.5 Service Provider is not required to carry out any portion of the Agreed Services that it deems (acting reasonably) unsafe to or likely to cause harm to themselves, a third party or to any third party property. Customer is not entitled to a refund as a result of such refusal or failure to perform the Services.
3. Warranties
3.1 Each the Service Provider and Customer warrant to the other party that the information provided or made available to the other in connection to the Services prior to the commencement of this Service Contract or performance of the Agreed Services (including but not limited to correspondence between us both via the Platform in relation to the Agreed Services and Credentials displayed on the Platform) is truthful, accurate and not misleading.
3.2 Service Provider warrants that they hold:
a. all necessary rights, permissions and licences to complete the Agreed Services; and
b. adequate and appropriate insurance in relation to the Agreed Services.
4.Completion of the Services and payment
4.1 On completion of the Agreed Services, each the Service Provider and Customer agree to confirm the completion of the same via the Platform. Upon such confirmation, the Service Fee will be released to Service Provider.
4.2 Subject to any dispute that the Platform is made aware of, if Customer does not confirm via the Platform that the Agreed Services have been completed within 15 days from the Offer Acceptance, the Service Fee will automatically be released to Service Provider.
5. Dispute resolution
5.1 If any dispute arises between Service Provider and Customer, the disputing party will notify the other party as soon as reasonably practicable. Such instances include if Customer is reasonably dissatisfied with the performance of the Agreed Services in accordance with this Services Agreement Customer will notify Service Provider immediately of such dissatisfaction.
5.2 Where Customer is a consumer, or otherwise as agreed between Customer and Service Provider, if Customer is reasonably dissatisfied with the performance of the Agreed Services in whole or in part, it may require Service Provider to redo the elements of the Service that are inadequate, at no additional cost, and without undue delay or inconvenience to Customer. Where no such remedy is reasonably possible, Customer and Service Provider may agree an appropriate reduction to the Service Fee, and will notify the Platform of such reduction in order for out third party payment processor to be notified of the same.
5.3 Customer and Service Provider will seek to amicably resolve such dispute or disagreement between themselves within 14 days.
5.4 Where Customer seeks to claim a refund of all or some of the Service Fee from Service Provider, Customer must notify Platform immediately of the reasons for this.
5.5 If Customer and Service Provider are unable to resolve the dispute by informal means within 14 days, such dispute shall be resolved in accordance with Part A clause 13 of the Platform terms.
6. Cancellation
6.1 Either Customer or Service Provider may cancel any Agreed Service prior to the performance of the same.
6.2 If cancellation is made by Service Provider, Customer will be refunded the Service Fee.
6.3 If cancellation is made by Customer with less than two hours’ notice before the agreed time to perform the Agreed Services Customer will be refunded of 50% of the Service Fee. The remaining 50% of the Service Fee will be released to Service Provider.
6.4 If the completion of any Agreed Services by Service Provider is delayed by an event outside of their reasonable control, Service Provider will contact Customer as soon as possible via the Platform chat feature. Customer will not be compensated for such delays, and no refund will be required.
7. Limitation of Liability
7.1 Service Provider is not responsible for losses or harm that Customer suffers as a result of Service Provider breaching this Service Contract if:
a. such breach is caused by Service Provider’s failure or inability to perform the Agreed Services in whole or in part as a result of their reliance on any information provided by Customer that was inaccurate or misleading;
b. the loss is avoidable by Customer if it had taken reasonable action including following Service Provider’s reasonable instructions.
7.2 Neither Service Provider or Customer may exclude or limit in any way their liability to the other party where it would be unlawful to do so. This includes liability for death or personal injury caused by the party’s own negligence or the negligence of their employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
7.3 Subject to the exclusions in clauses 8.1 and 8.2, neither party’s liability will exceed the Service Fee for the Agreed Service.
8. Termination
8.1 This Service Contract will terminate on the earlier of:
a. undisputed payment of the Service Fee to Service Provider following completion of the Agreed Service; or
b. the suspension or termination of either party’s account with the Platform; or
c. where agreed by between Customer and Service Provider, and notified to Jus Global; or
d. where notified of such termination by the Platform or Jus Global.
9. Governing Law
9.1 This Service Contract is governed by English Law. Both Customer and Service Provider agree that the courts of England and Wales will have exclusive jurisdiction, except that if Customer is a resident of Northern Ireland, Customer may also bring proceedings in Northern Ireland and if Customer is a resident of Scotland, Customer may also bring proceedings in Scotland.