HELP CENTRE

what we believe in

  • JUS believes that people are full of untapped skill, experience and potential. We believe that with the right access, support and trust, more people can market their skills and availability to those nearby.

  • We believe people should have a clear way to show their skills and availability to others nearby. JUS provides tools for local people to advertise services and for households and businesses to explore what is available. We believe those two challenges can help solve each other.

  • We want to give people opportunities to make their skills visible, develop knowledge and connect with their community. Any service enquiry or booking depends on decisions made by the users. This is their first step towards something bigger.

  • We believe stronger communities are built through everyday connection. When local people support local people, money stays closer to home, trust grows and small interactions can create meaningful change.

  • Changing lives doesn’t always start with something huge. It can start with sharing your skills, feeling connected, accessing learning, feeling useful again, being trusted again or receiving local help. JUS exists to make more of those moments possible.

About JUS

  • JUS is a local trusted marketplace where people advertise their skills, services and availability. Households and businesses can browse profiles or publish service requests. Users decide who to contact and whether to agree a service booking.

  • JUS is for people who want to find their JUS, people advertising services, households requesting help, organisations seeking permitted services, and people accessing learning and community features who may also want to have support to in growing their confidence and connecting with their community.

  • JUS is designed for everyday services and local support, such as cleaning, gardening, dog walking, DIY, cooking, tuition and similar community-based services.

  • JUS is built around local connection, trust and opportunity. It is not just about booking or carrying out a service, it is about helping people progress, access training, build confidence and keep value within their community.

  • JUS is launching by community. You can sign up and explore when JUS becomes available in your area.

  • A person or organisation that browses profiles or publishes a service request and chooses whether to arrange a service.

  • An individual who uses a profile to advertise and market their own services, skills and availability, and chooses which requests to respond to.

  • An account for an organisation to publish permitted service requests, browse profiles and manage its own bookings.

  • No, individuals marketing their services and skills on the JUS platform are not employees of JUS Global Uk Ltd. Legal status and rights depend on the actual arrangement of the individuals.

  • You can contact the JUS team by emailing hello@findyourjus.com.

Getting started with jus

  • You can register as a customer, supplier or business, depending on how you want to use the platform. Once registered, you will be guided through the relevant setup steps.

  • Choose a customer account if you want to book help, a supplier account if you want to offer services, or a business account if you are using JUS on behalf of an organisation.

  • Yes. JUS is designed so people can use the platform in different ways, depending on whether they want to request help, provide services or use the platform as a business.

  • You will be asked to provide basic account details, contact information and profile information. Depending on the type of account you create, you may also need to add payment details, complete identity verification or upload supporting documents.

  • Yes, we are a platform that is built on a marketplace of verified, trusted individuals marketing their skills and those looking for help. All individuals will complete their ID whether supplier, customer or business, suppliers that market their profile will also complete a RTW check with Creedas, a basic or enhanced DBS check with uCheck, CPD-certified learning through Vinci Works and confirm that they have insurance in place if they wish to supply services to local households. There will be no upfront charge for the onboarding or checks that take place, first payment will be taken in 30 days after sign up with a 6 month minimum term of subscription. Subscription charges may vary and they will be charged to both suppliers marketing their profiles and businesses depending win their selection of subscription. Insurance costs will be between supplier and insurer.

  • Payment details are needed so customers can pay securely for bookings and suppliers can receive payment for completed work.

  • Yes. Identity verification helps build trust between customers, suppliers and businesses using the platform.

  • This will depend on the type of account you create and whether additional checks are needed. Most users should be able to complete the main setup steps online.

  • You can start setting up your account straight away. Some features may only become available once your onboarding, verification or profile information has been completed.

  • If you need help setting up your account, contact the JUS team at hello@findyourjus.com.

managing your JUS account

  • Once you have registered, you can manage your details inside your account area. This includes your profile, payment details and other relevant account information.

  • Your profile helps other users understand who you are, what you offer or what kind of support you need. It also helps build trust across the JUS community.

  • Yes, users are encouraged to add a real profile photo. This helps make the platform feel more personal, transparent and trustworthy.

  • Yes. You should keep your profile up to date, especially if your contact details, availability, certifications, insurance or service information changes.

  • Yes. You should be able to update your contact details in your account area. Keeping your details accurate helps JUS and other users contact you when needed.

  • Yes. You can manage your payment details through your account. Customers need payment details to pay for bookings, and suppliers need payment details to receive payments.

  • Use the “Forgot Password” link on the login page to reset your password. You should also keep your login details secure and avoid sharing them with anyone else.

  • Use a strong password, keep your login details private and make sure your contact information stays up to date. You should also contact JUS if you notice anything unusual on your account.

  • If you no longer want to use JUS, contact the JUS team for help closing your account. They can explain what happens to your profile, bookings, payment details and account information.

  • If you have a question about managing your account, contact the JUS team at hello@findyourjus.com.

  • A supplier uses their profile to describe the services they offer, experience and availability. Profiles may also show reviews and specific check or learning information including CV and qualifications.

    A customer or business account use their profile to display they details, verification and any reviews they have received to allow the supplier to make the informed decision.

    Remember to review the scope and dates of your checks and credentials.

Service requests, Bookings, Payments & Reviews

  • Customers can also publish service requests and search for suppliers on JUS and request directly through a supplier’s diary or availability. Customers can also post jobs for suppliers to view and accept or ignore at their discretion..

  • Customers can post the work they need, including whether it is required immediately or for a future date. Relevant suppliers can then view and respond to the opportunity.

  • No, customers can search supplier profiles and request their services directly through the supplier’s diary system, the supplier has to review and accept these terms before the booking is confirmed. the supplier is completely in control of whether to accept or decline the request.

  • You can choose categories of services you offer, however notifications will be sent out of all opportunities advertised in your area and shown in the opportunity section of the platform, you may also be notified of a service request directly from a customer to you after they have filtered and searched the categories of services they require and found your profile. You will have the opportunity to apply for, decline or ignore service requests whilst they are available.

  • Yes. Suppliers can review the service request and the customer before accepting. This helps suppliers decide whether the service request is right for them.

  • A supplier response remains a proposal until the customer explicitly confirms it. Requests expire without confirmation. After a supplier responds, the customer reviews the profile and proposal. A booking is confirmed only when both users have agreed the service and price.

  • Customers and suppliers can communicate through the platform’s chat function once the service request has been accepted and diarised. All details relevant to the service will be shown and clear on the request. Both the customer and supplier will have access to the chat section where they can communicate with each other once they have both accepted their relevant terms, they will be able to have a ongoing discussion reference any further relevant details concerning the service request.

  • Once service request has been posted the payment process confirms the card details, then when accepted by both supplier and customer the payment process charges the card for the agreed fee. Then when both customer and supplier confirm the work has been completed the payment is made to supplier.

  • The payment process and estimated payout timing are explained before booking. Bank receipt can depend on processing, verification and any applicable dispute process. JUS aims for supplier payments to be made within 48 - 72 hours and the process starts once both parties have confirmed that the service request has been completed. More details can be found in the terms of service on our website.

  • After a completed service booking, users can leave a review of their experience for both suppliers & customers.

  • The customer chooses who to contact and whether to agree a booking. Suppliers choose which requests to respond to. JUS does not guarantee enquiries, bookings or income.

  • Businesses can publish permitted service requests , browse profiles and decide directly with individuals whether to agree a service and price. Individuals marketing their profiles will have the opportunity to accept, apply or ignore, as with households the agreement is between both end users

Trust, Safety, Verification & Support

  • Identity checks help build trust between customers, suppliers and businesses. JUS has partnered with Credas to support secure identity verification.

  • Customers and businesses complete an identity check. Suppliers also complete identity verification as part of their onboarding process.

  • Most users can complete identity verification using a passport or photocard driving licence. If you do not have either, you should refer to the accepted identity documents guidance provided during onboarding.

  • Most identity checks are completed within minutes, although this can depend on the documents provided and whether any additional checks are needed.

  • The Identity verification is completed inside our platform through a integration with our partners in Credas system. JUS will be notified if the checks have been completed and confirm if the identity and RTW checks are satisfactory to proceed. If we are notified that they are not we can liaise with creedas to find out why and work with the individuals to complete. We do store data in our platform of the outcome of the checks but not the details of the checks. We can liaise with creeds and gather access those details.

  • All suppliers will need a new basic or enhanced DBS check carried out on our platform depending on the services they choose to offer, an enhanced DBS check may be required for eligible services involving children or adults receiving particular types of care or support, with the appropriate level confirmed through uCheck. JUS has partnered with uCheck to carry out the DBS checks. They are independent of JUS & paperwork will be sent directly to and will be the ownership of the individual.

  • JUS receives a notification of whether the individuals DBS basic or enhanced check carried out is deemed to be satisfactory or non satisfactory through our partners uCheck. The system will share this notification in the platform to both the supplier and JUS. However the formal details and outcome of the check will be sent directly to the individual by post.

  • We request all suppliers that are marketing their services to households to have adequate insurance relevant to their services being offered. We have partnered with Thomas Carroll insurance as an option for individuals to contact through a direct phone line to discuss their services being marketed and cover they require. Individuals are permitted to choose any preferred supplier of insurance they choose with no limitations. If they are marketing themselves to business then they will need to check that the business has adequate insurance to cover them. If not it will be the decision between the business and the supplier to discuss insurance needs for that service request. We do require suppliers to maintain continuous insurance while accepting and carrying out work in local households through JUS. Suppliers must upload their insurance certificate to their profile.

  • No. JUS has partnered with Thomas Carroll to provide an insurance option, but suppliers can use any insurance provider, provided they have the required cover in place.

  • Suppliers can access the JUS Academy when they sign up to the platform, during the onboarding they will be guided to CPD-certified training courses that help provide basic levels of learning such as health & safety. Certificates for relevant completed training courses will be provided to suppliers to add to their profile should they wish too. There will also be additional learning resources such as articles, videos and educational materials to support their choice of learning and this will be updated regularly.