HELP CENTRE

what we believe in

  • JUS believes that people are full of untapped skill, experience and potential. We believe that with the right access, support and trust, more people can earn, contribute and feel valued in their communities.

  • JUS exists because too many people are underutilised, underpaid or unsure where their next opportunity will come from, while everyday needs in homes and communities go unmet. We believe those two challenges can help solve each other.

  • JUS wants to create flexible, local opportunities that help people earn on their own terms. For some, that might mean extra income; for others, it could be a pathway back into work, a way to rebuild confidence, or the first step towards something bigger.

  • We believe stronger communities are built through everyday connection. When local people support local people, money stays closer to home, trust grows and small interactions can create meaningful change.

  • Changing lives doesn’t always start with something huge. It can start with someone earning again, feeling useful again, being trusted again or getting the help they need from someone nearby. JUS exists to make more of those moments possible.

About JUS

  • JUS is a digital platform that helps connect people who need local help with people in their community who have skills, time and experience to offer. It is designed to make everyday support easier to find and bring communities together, while creating flexible paid work opportunities for local people with opportunities to learn and connect.

  • JUS is for people who want to find their JUS, this could be people who need help, people who want to earn by offering their services and skills, people that want to connect with their community, learn new skills in the academy and businesses that want to find trusted local support. Users can join in the way that best fits what they need from the platform.

  • JUS is designed for everyday services and local support, such as cleaning, gardening, dog walking, DIY, cooking, tuition and similar community-based services.

  • JUS is built around local connection, trust and opportunity. It is not just about booking a service; it is about helping people earn locally, access training, build confidence and keep value within their community.

  • JUS is launching by community. You can join the waitlist to be notified when JUS becomes available in your area.

  • A customer is someone who uses JUS to find and book help from trusted local suppliers. Customers can post jobs, search suppliers, book directly and leave reviews after work is completed.

  • A supplier is someone who offers paid services through JUS. Suppliers can create a profile, choose service categories, complete onboarding checks, manage availability and accept local work opportunities. As well as access the academy centre and community forums.

  • A business account allows organisations to use JUS to find local suppliers, post jobs, manage bookings and communicate with suppliers through the platform.

  • No. Suppliers using JUS are not employed by JUS. Suppliers are responsible for managing their own tax, benefits, insurance and working arrangements.

  • You can contact the JUS team by emailing hello@findyourjus.com.

Getting started with jus

  • You can register as a customer, supplier or business, depending on how you want to use the platform. Once registered, you will be guided through the relevant setup steps.

  • Choose a customer account if you want to book help, a supplier account if you want to offer services, or a business account if you are using JUS on behalf of an organisation.

  • Yes. JUS is designed so people can use the platform in different ways, depending on whether they want to request help, provide services or use the platform as a business.

  • You will be asked to provide basic account details, contact information and profile information. Depending on the type of account you create, you may also need to add payment details, complete identity verification or upload supporting documents.

  • Yes only if you wish to accept bookings, alternatively you can set up your account and onboard later. Onboarding helps make sure your account is set up correctly and that the platform remains safe, clear and reliable for everyone using it.

  • Payment details are needed so customers can pay securely for bookings and suppliers can receive payment for completed work.

  • Yes. Identity verification helps build trust between customers, suppliers and businesses using the platform.

  • This will depend on the type of account you create and whether additional checks are needed. Most users should be able to complete the main setup steps online.

  • You can start setting up your account straight away. Some features may only become available once your onboarding, verification or profile information has been completed.

  • If you need help setting up your account, contact the JUS team at hello@findyourjus.com.

managing your JUS account

  • Once you have registered, you can manage your details inside your account area. This includes your profile, payment details and other relevant account information.

  • Your profile helps other users understand who you are, what you offer or what kind of support you need. It also helps build trust across the JUS community.

  • Yes, users are encouraged to add a real profile photo. This helps make the platform feel more personal, transparent and trustworthy.

  • Yes. You should keep your profile up to date, especially if your contact details, availability, certifications, insurance or service information changes.

  • Yes. You should be able to update your contact details in your account area. Keeping your details accurate helps JUS and other users contact you when needed.

  • Yes. You can manage your payment details through your account. Customers need payment details to pay for bookings, and suppliers need payment details to receive payments.

  • Use the “Forgot Password” link on the login page to reset your password. You should also keep your login details secure and avoid sharing them with anyone else.

  • Use a strong password, keep your login details private and make sure your contact information stays up to date. You should also contact JUS if you notice anything unusual on your account.

  • If you no longer want to use JUS, contact the JUS team for help closing your account. They can explain what happens to your profile, bookings, payment details and account information.

  • If you have a question about managing your account, contact the JUS team at hello@findyourjus.com.

Booking Work, Payments & Reviews

  • Customers can search for suppliers on JUS and book directly through a supplier’s diary or availability. Customers can also post jobs for suppliers to view and accept.

  • Customers can post the work they need, including whether it is required immediately or for a future date. Relevant suppliers can then view and respond to the opportunity.

  • Yes. Customers can search supplier profiles and book directly through the supplier’s diary system, based on their listed availability.

  • Suppliers can activate their profile and receive notifications about posted jobs that match their selected categories. They can review jobs before deciding whether to accept them.

  • Yes. Suppliers can review the job and the customer before accepting. This helps suppliers decide whether the work is right for them.

  • Once a supplier accepts a job, the customer has a limited time to review and decline the supplier if needed. If accepted, the job is diarised and both parties can use the chat function.

  • Customers and suppliers can communicate through the platform’s chat function once the job has been accepted and diarised.

  • Customers pay a set booking fee for work arranged through the platform. Once a job is accepted, payment is taken and held securely through Stripe until the job is completed.

  • Once the job is completed and confirmed, payment is released to the supplier. JUS aims for supplier payments to be made within 48 - 72 hours.

  • After completed work, customers and suppliers can leave reviews for each other. Reviews should be accurate, relevant and fair, helping to build trust across the JUS community.

Trust, Safety, Verification & Support

  • Identity checks help build trust between customers, suppliers and businesses. JUS has partnered with Credas to support secure identity verification.

  • Customers and businesses complete an identity check. Suppliers also complete identity verification as part of their onboarding process.

  • Most users can complete identity verification using a passport or photocard driving licence. If you do not have either, you should refer to the accepted identity documents guidance provided during onboarding.

  • Most identity checks are completed within minutes, although this can depend on the documents provided and whether any additional checks are needed.

  • Identity verification is completed inside the Credas system. JUS does not store the identity data submitted through Credas.

  • Some suppliers may need a basic or enhanced DBS check, depending on the services they choose to offer. JUS has partnered with uCheck to carry out DBS checks.

  • No. DBS checks are carried out through uCheck, and JUS only receives a pass or no-pass outcome. JUS does not access the details behind the result.

  • Yes. Suppliers are required to maintain continuous insurance while accepting and carrying out work through JUS. Suppliers must upload their insurance certificate to their profile.

  • No. JUS has partnered with Thomas Carroll to provide an insurance option, but suppliers can use any insurance provider, provided they have the required cover in place.

  • Suppliers can access the JUS Academy during onboarding. This includes CPD-certified training, certificates for completed courses, and additional learning resources such as articles, videos and educational materials.